Refund Policy

When you are entitled to a refund

We will refund you in full where:

• We cannot deliver your order at all, for any reason.
• We miss the agreed deadline by a material margin and you no longer want the work.
• The delivered work does not match what was agreed on your order, and we cannot correct it.
• You cancel an order before we have started work on it.

Where only part of an order is affected, we refund the undelivered portion.

When a refund is not available

• The work was delivered as agreed, but the SEO outcome was not what you hoped. Rankings and traffic depend on search engines and competitors, which we do not control.
• A published link is later removed or changed by the third-party website owner after any retention period stated on your order has passed.
• Your own website goes offline, changes, or is penalised after delivery.
• You supplied content or target URLs that were inaccurate, and the work was completed using them.

Revisions first

If something is wrong with the delivered work, tell us within 7 days of delivery and we will correct it at no cost. Most issues are resolved this way. A refund becomes available if we cannot put it right.

How to request a refund

Email payments@postlinkers.com with your order reference and a short description of the problem. You can also use our contact form.

Please make your request within 30 days of delivery so we can investigate while the details are still verifiable.

How long it takes

We aim to review every request within 5 business days. Approved refunds are returned to your original payment method within 10 business days. How quickly it appears on your statement depends on your bank or payment provider.

Chargebacks

If you think something has gone wrong, please contact us first. We would much rather fix the problem or refund you directly than have you raise a chargeback, which takes considerably longer for both of us to resolve.

Contact

Billing and refund enquiries: payments@postlinkers.com